Breaking News Creator may offer digital video credits, premium access or subscriptions in the future. Any checkout screen will show the price and included benefit before you confirm a purchase.
Current payment status
At the date of this policy, public paid checkout, subscriptions and per-video wallet charging are not live. This policy will apply when those features are activated and may be supplemented by the terms shown at checkout.
Purchases through Google Play or another provider
A purchase made through Google Play or another authorised payment provider is also subject to that provider's billing and refund rules. In some cases, only the provider can issue the refund. We may ask for the order or transaction reference so we can confirm status, but never for a password, OTP, full card number, CVV or UPI PIN.
When we will review a refund or correction
We will review requests involving a verified duplicate charge, a successful charge where the purchased credit or access was not delivered, a transaction recorded incorrectly because of a service error, or another situation where a refund is required by applicable law.
Where the issue is missing delivery, we may first correct the credit balance or restore the purchased access if that fairly resolves the problem.
Items normally not refundable
Subject to applicable law and provider rules, we normally cannot refund:
- video credits already consumed to create or export a video;
- a purchase after the digital benefit has been substantially used;
- a change of mind after immediate digital delivery;
- device incompatibility or unsupported media where requirements were disclosed and the digital benefit was otherwise delivered;
- promotional, bonus or referral credits that were not purchased with money; or
- loss caused by account sharing, misuse or a breach of our terms.
Subscriptions and cancellation
If subscriptions are introduced, cancelling stops future renewal but does not automatically refund the current billing period. Manage a store-billed subscription through the same app-store account used to purchase it. Mandatory cancellation and refund rights remain unaffected.
Referral rewards, chargebacks and reversals
Referral rewards are credited only after an eligible payment is verified. If a qualifying payment is refunded, reversed, charged back, fraudulent or linked to duplicate or self-referred accounts, the related reward may be withheld or reversed after review. Promotional and referral credits have no cash value and cannot be withdrawn.
How to request a review
Contact us as soon as you notice the issue. Use the support form, choose "Credits / payment", and provide your registered email, approximate transaction date, amount, provider and order or transaction reference. Do not send payment credentials.
We will acknowledge the request and review available records. Approved refunds are returned through the original payment route where possible, and bank or provider processing time may apply.
Questions
Email info@bncapp.in with a policy question. This policy does not limit any non-waivable consumer right available under applicable law.